We pick up from the factory in 24–48 hours, consolidate, pack to spec, and ship by express, air, rail, or ocean (FCL/LCL). Typical transit windows: air 5–10 days, rail 12–20 days (China–EU), ocean 20–45+ days, plus 1–3 days for final mile.
Customs is handled end-to-end: HS classification, valuation, duties/VAT quote upfront, and document prep (invoice, packing list, COO, MSDS where required). We clear DDP or FOB/CIF, arrange permits when needed, and target 1–3 days for clearance; inspections/exams coordinated with pre-filed evidence.
Risk is covered: cargo insurance at 110% of invoice (ICC “A”), ISPM-15 pallets, shipping marks and compliant labeling. Every shipment gets weight/measurement verification, photo proof, and optional pre-shipment QC tie-in.
You get milestone tracking (pickup → departure → customs out → arrival → delivery), proactive alerts, and lane-specific SLAs with ~99% on-time performance on contracted routes. Claims are filed and managed by us, with documented timelines for resolution.